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Delivery Policy

We deliver both to the UK and internationally.

All large packages will be delivered on a next day tracked and insured service with Dpdlocal. Once the shipping labels have been produced Dpdlocal will email/text you with your tracking number and one hour delivery window.

Small packages will be shipped via Royal Mail.

Free delivery for orders over £100

UK Small packages £2.95

UK Medium packages £3.50

UK Large packages £5.95

Scottish Islands & Channel Islands £10.00

N.Ireland and Republic of Ireland and Europe £20.00

Rest of the world will be worked out at checkout.

Please note: we reserve the right to decline orders for delivery to some countries if delivery charges or import taxes are prohibitive.

As we process your order, we will inform you by email or phone if any products you order turn out to be unavailable or if delivery time will be longer than stated.

Delivery will take 7-10 working days from receipt of payment as we hand make each item to order.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

 

Returns Policy:

You are more than welcome to return your order within 28 days of delivery.

AS OUR LAMPSHADES ARE VERY FRAGILE TO SHIP, WE ASK YOU TO USE A TRACKED AND INSURED COURIER AS WE CANNOT BE RESPONSIBLE FOR DAMAGES ON THEIR RETURN JOURNEY. THEY MUST BE PACKED WITH CARE IN THEIR ORIGINAL PACKAGING & ONCE THEY ARRIVE SAFE AND SOUND AT OUR STUDIO WE WILL ISSUE A REFUND. PLEASE PUT ALL YOUR DETAILS IN THE BOX INCLUDING YOUR ORDER NUMBER.

Please make sure to measure your space carefully to ensure you order the correct size and avoid returns. Always email and ask for our advice and take advantage of the free swatch service we offer before ordering as we are always happy to help!

If your order has been damaged in transit you must inform us within 3 days so we can contact our courier. and send you a replacement. We will require pictures of the damaged lampshade and packaging.