Basket 0

Terms & Conditions

Please read these conditions carefully before using the lovefrankie.com website. By using the lovefrankie.com website, you AGREE to be bound by these conditions. Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by UK law.

Love Frankie reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Use Of Website
Love Frankie shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site. Certain (hypertext) links in this site may lead to external Web sites, which are not under the control of Love Frankie. When you activate any of these you will leave the Love Frankie website and Love Frankie has no control over and will accept no responsibility or liability for the material on any Web site which is not under our control. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

Liability
The Love Frankie website is provided on an ‘as is’ basis – we make no guarantee that our website will be error free, or be available on an uninterrupted basis. We shall not be held responsible to you if we are unable to provide any of our internet services to you for any reasons outside our control. Unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website – or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control. This does not affect your statutory rights as a consumer. In the event that Love Frankie is held liable under these terms and conditions our maximum liability to you shall be the cost of the product(s) purchased by you.

Your Account/Password
We shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account.  You are responsible for the confidentiality of your password and account and any activities that occur under your account.  It is recommended that you do not share your Account details, particularly your password. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Love Frankie immediately to suspend your Account and cancel any unauthorised purchases that may be pending.

Payment
We accept payment by most major credit or debit cards. We use Cardsave (part of World Pay) which processes the card details on our behalf via its secure site. We also accept Paypal payments and cheque/postal order.  All transactions will be made in £ GBP sterling, and as the Buyer, you will be liable for any exchange rate charges made by your card provider
Love Frankie DOES NOT store the credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.   We use Paypal or the Cardsave payment gateway to take credit or debit card payments. Payments are also accepted by cheque or postal order which you can post to us (cheques must clear into our bank account before we can send your order out to you, this usually takes 5 working days from the date we receive your cheque).

International Customers
If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. Love Frankie is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.  As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and Love Frankie cannot guarantee that the packaging of your Goods will be free from signs of tampering.

Privacy
Use of the Love Frankie website is governed by our privacy policy which is incorporated into these terms and conditions by this reference.  We conform to the requirements of the Data Protection Act 1998.

Security
All personal details are processed via https//: secure servers and you can see the padlock and our security certificate in the web address bar above.

Intellectual Property
All Content included on the Love Frankie website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Love Frankie, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
Third Party Intellectual Property: Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

Product Pricing & Availability
All prices shown are displayed in £ British pounds sterling. Love Frankie takes great care to ensure prices are accurate. Prices may change over time and without notice. Prices include VAT at 20%.

We do not show stock availability on the website. Occasionally due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. Therefore all items are subject to availability.  As we process your order, we will inform you by email or phone if any products you order turn out to be unavailable or if delivery time will be longer than stated.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

Product Information
We take reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, but the information, including product descriptions may not always reflect the position at the exact moment you place an order. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.
Where appropriate, you may be required to select the required size / colour / number / other features of the Goods that you are purchasing.

Product Colour
We make every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products from the Shop, colours may differ from what you see on the screen. If you are not satisfied with the colour of the item you have ordered, we operate a returns policy.

Handmade Cushions & Lampshades
Lampshade Options: We cannot confirm the availability of the options selected within the product description (i.e different lampshade types/sizes) until the order has been placed – if we cannot fulfill the options/order we will notify you by email or phone and the order can be cancelled with full payment refunded.
Positioning Of Pattern: As each product is individually handmade to order, the exact positioning of the fabric pattern may differ to the photograph on our website.  The seams on the lampshade join may not join up as we use a variety of different fabric prints to produce our lampshades.

Product Safety
Please read the instructions, manuals and other user documentation that comes with your products carefully. Love Frankie manufacture the lampshades and cushions we sell but is not involved in the manufacture of any other products and will not advise on their use or operation or the manufacturer’s guidelines.  Please follow guidance for electrical products carefully.
Lampshades: We recommend using energy saving lightbulbs with our lampshades. Ceiling Pendant Shades should be hung vertically. Please exercise common sense when using our lampshades they are not suitable for use with a naked flame. Our lampshades are made by applying fabric to a PVC backing. The PVC backing is designed for lampshades and has passed the Glow-Wire Flammability Test – BS EN 60695-2-1: 1996 (Fire Hazard Testing).

Cushions:
Cushion Pads: The filling for our cushion pads is 100% Polyester complies with BS 5852 Part 2. Ignition Source 2. We recommend cold handwash for our cushion covers. For the avoidance of doubt, Love Frankie shall not be held liable for any loss, injury, damage or claims caused as a result of misuse of products.

Termination & Cancellation of Accounts and Orders
Either Love Frankie or you may terminate your Account. If we terminate your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If we terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.  If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
If you terminate your account or order any non-dispatched purchases, they will be cancelled and you will be refunded any monies paid in relation to those purchases.
If you wish to cancel an order, please contact us at hello@lovefrankie.com including the following: Customer name, Date of order.

 

Returns Policy:

You are more than welcome to return your order within 28 days of delivery.

AS OUR LAMPSHADES ARE VERY FRAGILE TO SHIP, WE ASK YOU TO USE A TRACKED AND INSURED COURIER AS WE CANNOT BE RESPONSIBLE FOR DAMAGES ON THEIR RETURN JOURNEY. THEY MUST BE PACKED WITH CARE IN THEIR ORIGINAL PACKAGING & ONCE THEY ARRIVE SAFE AND SOUND AT OUR STUDIO WE WILL ISSUE A REFUND. PLEASE PUT ALL YOUR DETAILS IN THE BOX INCLUDING YOUR ORDER NUMBER.

Please make sure to measure your space carefully to ensure you order the correct size and avoid returns. Always email and ask for our advice and take advantage of the free swatch service we offer before ordering as we are always happy to help!

If your order has been damaged in transit you must inform us within 3 days so we can contact our courier. and send you a replacement. We will require pictures of the damaged lampshade and packaging.

Privacy & Cookies

WEEE Regulations & Compliance
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Love Frankie is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new clock from us we would accept their old clock and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item – if you intend to return your old item to us for this purpose, please contact us by email together with your order number so we can make arrangements. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Complaints
Whilst we hope you will be delighted with your Love Frankie order, if you do have any reason to complain, please follow the steps below:

Please put all complaints in writing including the date of your order, name and address to our email (hello@lovefrankie.com )
We will acknowledge receipt of you complaint within 5 working days and deal with it in an appropriate, honest and prompt manner. We shall make every effort to advise you of the timescale in dealing with your complaint. We shall keep you informed throughout the process of dealing with your complaint.

Age Restrictions
lovefrankie.com does not sell products for purchase by children. If you are under 18 you should only use this website with the supervision of an adult. Payment information and purchases may only be made by or with permission or an adult. Your statutory rights are not affected by these terms and conditions.

Company Information
Love Frankie is the trading name of Johanna Franks.