Please make note of our Extended Lampshade Lead Time:
January 2023 – The lead time for our made to order Lampshades is currently 5 – 6 weeks.

Love Frankie is a small, dedicated team who lovingly hand make all our lampshades to order. We aim to dispatch our lampshades within 3 – 4 weeks. During busy periods such as Christmas and/or any promotional Sales this lead time can increase to 4 – 5 weeks. Please contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.

Any other item ordered from the Love Frankie website will have a lead time of 3 – 5 working days unless otherwise stated on the product copy.  And Finally… if you order more than one item, it is possible that your order will be delivered at different times.

* Our Free Shipping Offer Over £100 is only applicable on orders shipped to Mainland UK. This offer cannot be used in conjunction with any discount code.

All UK orders are dispatched with DPD local on a next day tracked and insured service.
All International orders are dispatched with UPS on a 3 – 5 day tracked and insured service.

DPDlocal will be in touch directly to let you know your tracking number and one hour delivery window. If this delivery slot is inconvenient for you, please reply to DPDlocal direct to arrange a more suitable time.

Please Note: International Shipping charges will be estimated at Checkout. Once your order has been placed and we know the size and weight of the items in your order, it is likely the cost of shipping will increase. Therefore, please be aware that we may request further shipping funds once your order is ready for dispatch. Please feel free to email us for an exact quote before you place your order.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

Returns

You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at hello@lovefrankie.com if you wish to cancel your order within this time period.  You then have a further 14 days from the date you notify us of your cancellation to return your order.

A credit note will be issued to the value of the item(s) returned if the request to return is made after the 14 days from the date of delivery. No Credit notes or refunds will be given if the request to return your order is made after 2 months from the date of delivery.

Personalised / Bespoke Lampshades.
Refunds and/or credit notes will not be issued on any bespoke, made for you lampshades. These include lampshades which are not part of our current stock collection available to view online. For example: if you provide your own material or choose a size or colour combination outside our set stock sizes available online.

Please please remember that all our lampshades are lovingly handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns.  We are on hand to advise on sizing if need be.
We offer free fabric swatches of all our fabrics and wallpapers.  Please remember that computer, phone and tablet screens reproduce colours differently.

The cost of return postage is the buyers responsibility, unless otherwise arranged.

Please send all returns to:

Love Frankie
34 High Street
Totnes
Devon
TQ9 5RY

If your order has been damaged in transit you must inform us within 24 hours so we can contact our courier and send you a replacement. Please note we will require pictures of the damaged lampshade and packaging.