Refund policy

In the first instance, please contact our Customer Services team at hello@lovefrankie.com or call us to register your return on 01803 866399

Please return all items to –

The Love Frankie Store
1 New Walk
Totnes
Devon
TQ9 5HA

01803 866399
hello@lovefrankie.com

We ask you to use a tracked and insured courier as we cannot be responsible for any loss or damages to your item on the return journey. They must be packed with care in their original packaging and arrive back with us in a saleable condition.

If you are returning a lampshade, we request that you use the original box and do not use any extra packaging inside. The boxes we use are especially made for us and we have them sprayed to make them rigid and super strong.   Extra packaging inside the parcel can often dent or scratch the lining of the lampshades so please refrain from putting anything inside the shade.

Once your order arrives safely at our store we will issue a refund / credit note.

All orders must be returned in a saleable condition, at the discretion of Love Frankie only credit notes will be issued if the order is not returned in a saleable condition. Refunds will not be given.

Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.

If your item arrives with you damaged or faulty you must inform us within 48 hours of receiving the delivery. Please include your name, order number and images of the damaged item.

We request that you do not return the items until you have contacted customer services first.  Please email hello@lovefrankie.com.