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Shipping to the EU

On 31st January 2020, the UK left the EU and new rules governing the relationship between the UK and the EU took effect on 1st January 2021. Sadly, we cannot change the outcome of Brexit all we can do is make sure we comply with the new selling regulations and make sure we are keeping our lovely EU Customers as up to date as we can.

UK VAT

As of January 2021, all our prices for orders shipping to the EU will now not include the 20% UK VAT.
However, you will be charged VAT as your order enters it’s destination country.
The EU sets a broad VAT rule at 15%, but the 27 Member States are free to set their own standard VAT rates so please make sure you have checked the VAT pricing for your country before ordering.
If you are charged VAT, you may be eligible to claim this back. To receive a refund, you must contact your EU country’s financial authority and follow their procedures.

CUSTOMS DUTY / IMPORT CHARGES / HANDLING FEES

Upon sending your item, Love Frankie must complete a customs declaration and / or commercial invoice. This form will detail what is inside the parcel along with the value of the items.

Please note:
– We are not able to mark your order as a “Gift” to help save on any import or custom charges.
– We are also not able to reduce the value of your item for the purposes of this form.
– We will only send one shipment to Europe. If your order is made up of products with differing lead times then all items will be held with Love Frankie until your order is complete and ready for dispatch.

We will require your full contact details so please do not be alarmed if we request your mobile number and email address for the courier.

What happens if I don't want to pay these charges?

If you decide not to pay your customs duty, your order will be returned to Love Frankie and we will refund you for the items. Your original shipping charge will not be refunded.

How much will I be charged?

The amount you are charged will depend on the value of the parcel’s contents. Items valued under 22 euros will be subject to VAT or duties until July 1, 2021.

Items worth between 22 euros and 150 euros may be taxed at the border and possibly incur a customs handling fee in the receiving country.

Orders over 150 euros may attract VAT and customs duties, plus the handling fee.

We may request your PID number (Norway orders) DNI Number (Orders for Spain)

Sadly, we are not able to advise on each charge for each country as these charges will vary from country to country so please contact your countries customs office for further information.

I don't want to continue with my order, Can I get a full refund?

Yes of course, please email your cancellation request to hello@lovefrankie.com quoting your order number before your order is ready to ship and we will happily cancel and refund your order in full.

How long does shipping take to the EU?

From the date of dispatch, shipping to the EU varies from 2 to 7 working days.

However, please be aware of extra delays when we ship to the EU.
Love Frankie, the authorities, couriers and custom offices are all facing a number of complications as we navigate this new normal, please bear with us!

COUNTRY

PRICE PER BOX

TRANSIT TIME (WORKING DAYS)

AUSTRIA

BELGIUM

BOSNIA

BULGARIA

CROATIA

CZECH REPUBLIC

DENMARK

ESTONIA

FRANCE

FINLAND

GERMANY

GREECE

HUNGARY

ICELAND

IRELAND

ITALY

LATVIA

LITHUANIA

LUXEMBOURG

NETHERLANDS

NORWAY

POLAND

PORTUGAL

ROMANIA

SERBIA

SLOVAKIA

SLOVENIA

SPAIN

SWEDEN

UKRAINE

SWITZERLAND

£28

£22

£70

£50

£40

£34

£28

£40

£22

£40

£22

£50

£40

£70

£18

£34

£50

£50

£22

£22

£70

£40

£40

£50

£70

£34

£40

£34

£40

£70

£50

3 Days

3 Days

4 – 6 Days

6 Days

5 Days

4 Days

4 Days

6 Days

3 – 4 Days

6 Days

3 – 4 Days

8 Days

5 Days

4 – 7 Days

2 Days

4 Days

6 Days

5 Days

3 Days

3 Days

6 Days

4 Days

4 – 5 Days

6 Days

4 – 7 Days

5 Days

5 Days

4 Days

5 Days

6 – 9 Days

3 Days


JULY UPDATE: We are pleased to announce the lead time for our handmade lampshades is now down to 6 - 8 weeks.

Any orders placed before July will be dispatched ahead of schedule