Returns

You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at hello@lovefrankie.com if you wish to cancel your order within this time period.  You then have a further 14 days from the date you notify us of your cancellation to return your order.

A credit note will be issued to the value of the item(s) returned if the request to return is made after the 14 days from the date of delivery. No Credit notes or refunds will be given if the request to return your order is made after 2 months from the date of delivery.

Personalised / Bespoke Lampshades.
Refunds and/or credit notes will not be issued on any bespoke, made for you lampshades. These include lampshades which are not part of our current stock collection available to view online. For example: if you provide your own material or choose a size or colour combination outside our set stock sizes available online.

Please please remember that all our lampshades are lovingly handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns.  We are on hand to advise on sizing if need be.
We offer free fabric swatches of all our fabrics and wallpapers.  Please remember that computer, phone and tablet screens reproduce colours differently.

The cost of return postage is the buyers responsibility, unless otherwise arranged.

Please send all returns to:

The Love Frankie Store
1 New Walk
Totnes
Devon
TQ9 5HA
hello@lovefrankie.com

If your order has been damaged in transit you must inform us within 48 hours so we can make a claim with our courier and send you a replacement. Please note we will require pictures of the damaged lampshade and packaging.