You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at firstname.lastname@example.org if you wish to cancel your order within this time period. You then have a further 14 days from the date you notify us of your cancellation to return your order.
A credit note will be issued to the value of the item(s) returned if the request to return is made after the 14 days from the date of delivery. No Credit notes or refunds will be given if the request to return your order is made after 2 months from the date of delivery.
Personalised / Bespoke Lampshades.
Refunds and/or credit notes will not be issued on any bespoke, made for you lampshades. These include lampshades which are not part of our current stock collection available to view online. For example: if you provide your own material or choose a size or colour combination outside our set stock sizes available online.
Please please remember that all our lampshades are lovingly handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns. We are on hand to advise on sizing if need be.
We offer free fabric swatches of all our fabrics and wallpapers. Please remember that computer, phone and tablet screens reproduce colours differently.
The cost of return postage is the buyers responsibility, unless otherwise arranged.
Please return all items to –
34 High Street
Our lampshades are very fragile to ship, we ask you to use a tracked and insured courier as we cannot be responsible for damages on their return journey. They must be packed with care in their original packaging and arrive back with us in a saleable condition.
If you are returning lampshades we request that you use the original box and do not use any extra packaging inside. The boxes we use are especially made for us, making them super strong and almost indestructible. Extra packaging inside the parcel can often dent the lampshades during transit.
Once your order arrives safely at our store we will issue a refund / credit note.
All orders must be returned in a saleable condition, at the discretion of Love Frankie only credit notes will be issued if the order is not returned in a saleable condition. Refunds will not be given.
Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.
If your order has been damaged in transit you must inform us within 24 hours so we can contact our courier and send you a replacement. Please note we will require pictures of the damaged lampshade and packaging.
If your order is damaged or faulty we request that you do not return the items until you have contacted customer services first. Please call 01803 866399 or email email@example.com showing photographs of the damage.