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Delivery Policy

Please be aware that all our lampshades are handmade to order and come with a lead time of approximately 7 – 10 working days.  During busy periods such as Christmas and Promotional Sales this lead time is increased to 3 weeks. Please contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.
Any other item ordered from the Love Frankie website will have a lead time of 3 – 5 working days unless otherwise stated on the product.  And Finally… if you order more than one item, it is possible that your order will be delivered at different times.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

 

We deliver both to the UK and internationally.

All large packages will be delivered on a next day tracked and insured service with DPD local. Once the shipping labels have been produced Dpdlocal will email/text you with your tracking number and on the day of delivery you will receive a text with your one hour delivery slot.

Small packages will be shipped via Royal Mail.

Free delivery for orders over £100

UK Small packages £2.95

UK Medium packages £3.50

UK Large packages £5.95

Scottish Islands & Channel Islands £10.00

N.Ireland and Republic of Ireland and Europe £20.00

Shipping to the Rest of the world will be worked out once your order has been placed and we know the size and weight of your order. Therefore, please be aware that we will request further shipping funds once your order is ready for dispatch. Please feel free to email us for a quote before you place your order.

Please note: we reserve the right to decline orders for delivery to some countries if delivery charges or import taxes are prohibitive.

As we process your order, we will inform you by email or phone if any products you order turn out to be unavailable or if delivery time will be longer than stated.

Returns Policy:

You are welcome to return your order for a refund or an exchange within 28 days from the date of delivery.
A credit note will be issued to the value of the item returned if the item is returned after 28 days from the date of delivery.
Refunds and/or credit notes will not be issued on any bespoke, made for you lampshades. These are lampshades which are not part of our current stock collection online. For example: if you provide your own material or choose a size outside our set stock sizes.

Please please remember that all our lampshades are lovingly handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns. Please also take advantage of our free fabric sample service before ordering as different screens can alter colours.

The cost of return postage is the buyers responsibility, unless otherwise arranged.

Please return all items to –

Love Frankie
34 High Street
Totnes
Devon
TQ9 5RY

As our lampshades are very fragile to ship, we ask you to use a tracked and insured courier as we cannot be responsible for damages on their return journey. They must be packed with care in their original packaging. Once they arrive safe and sound at our studio, we will issue a refund.

Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.

If your order has been damaged in transit you must inform us within 24 hours so we can contact our courier and send you a replacement. Please note we will require pictures of the damaged lampshade and packaging.

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