Privacy & Cookies

In order for us to process your order Love Frankie need to capture certain details about the order and about you. When you register and use this site you will be asked to provide certain information such as your contact details. We will only collect and use information in accordance with data protection laws and as specified in this Privacy Policy.

All personal details are processed via https//: secure servers and you can see the padlock and our security certificate in the web address bar above.

Love Frankie uses a system that allows customers to access a record of their stored personal information and their order history with us. It is the customer’s responsibility to ensure that this information is accurate and correct. Love Frankie will never disclose customer information to third parties for marketing purposes.
If you would like to access, delete or amend your details at any time, please contact us

Love Frankie DOES NOT store the credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.   We use Paypal or the Cardsave payment gateway to take credit or debit card payments (Cardsave is part of WorldPay)

We ensure that all data is held in a secure manner. We employ secure server technology to help prevent interception of data whilst it is being transmitted, and take the utmost care to ensure that our systems are protected from unauthorised entry.;

Disclosure to Government: We are subject to UK law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

We do not send random marketing emails to personal email addresses (spam).  If you receive our newsletter in error or you would like remove yourself from the mailing list there is the option to unsubscribe on each marketing email. Alternatively please email us



Like most online retailers like Love Frankie makes use of cookies. A cookie is a small amount of data which is stored by your browser and your computer’s hard drive they cannot read any information on your computer hard drive and they cannot spread viruses. Cookies allow us to recognise you, your preferences and how you use this website, they also save you from re-entering information when you return to the site.

We also collect anonymous information for use with Google Analytics which enables us to analyse our website traffic and help us to improve the user experience. This can help us improve our service to you.

By using and browsing this website, you consent to cookies being used in accordance with our terms and conditions. If you do not consent, you must disable cookies or refrain from using this site.  Disabling cookies will mean that you will be unable to access the full range of functionality of this and many other websites.

We conform to the requirements of the Data Protection Act 1998.