Your Questions Answered.
Find some of the answers to your most common questions. Covering all topics from Lampshade fittings and sizing to shipping and delivery.



We offer over 15 different sized lampshades so it’s not surprising it can be tricky to know exactly what size you might need.
However, finding the right sized lampshade doesn’t have to be a daunting task, we’ve created a helpful guide on lampshade sizing over on The Blog – How To Find The Perfect Shade.
Plus, we are always on hand to advise on sizing so please don’t hesitate to contact our lovely customer service team. Email us:


Absolutely! Colours, textures and tones can look different on different computer and mobile screens, so we always encourage requesting free fabric and wallpaper samples first. You can order HERE

Our lampshades are made using industry standard lampshade ring sets, suitable for use on all UK and EU standard lamps and flex and fitting sets.
We provide a reducing ring in the central ring fitting allowing you to convert the lampshade from an 39mm / ES27 fitting (EU) to a 29mm / Smaller Bayonet Fitting (UK).
Our lampshades will not fit on a lamp with an American style harp or a lamp which requires a lampshade carrier.  These can be ordered on request so please do not hesitate to get in touch with your requirements.

The bulb holder component in the centre of the lampshade sits 4cm up from the bottom of a lampshade for a lamp, or 4cm down from the top of a ceiling pendant lampshade.
If you have an arc floor lamp you will need to order your lampshade for a ceiling pendant so the fittings are at the top.

An example of the Love Frankie Lampshade Ring sets

As our lampshade ring sets are the same for both ceiling pendants shades and table or floor lampshades, we only need to know the direction of your lampshade if it has a directional pattern on it or has fringing.

If the fabric / wallpaper used on the lampshade is plain, like our plain cottons, silks and linens we do not need to know whether it is for a lamp or ceiling pendant as it can be used either way round. Any lampshade with a directional pattern, we will need to know the fitting type to make sure we the pattern is facing the right way.

Our Table lamp fittings attach at the bottom of the shade and our ceiling pendant fittings attach at the top of the shade. Don’t forget, if you have an arc floor lamp, your fitting will be at the top of the shade meaning you should order your lampshade as a ceiling pendant.

The type of bulb required for use with our lampshades will be dependent on the max wattage of the lamp or the flex set you intend on using. Please consult the manufactures guide to find your fitting and max wattage.

The most common type of bulb is the European ES27 Bulb. A large screw in bulb with a fitting diameter of 27mm.
Alternatively, a Small BC Bayonet Cap B22 bulb is a UK standard bulb with a fitting diameter of 22mm.

Love Frankie always recommend using an LED light bulb and have a great selection found here.

Sadly not often. If the wallpaper has a directional pattern we have to pattern match each wallpaper width together to form a continuous length for the lampshade. If we use the wallpaper on the outside of the shade, as the wallpaper is stretched round the lampshade rings we find little gaps start appearing down the seams where the paper has been pattern matched together. These gaps begin to let light through and can look a little unsightly!

We use a variety of different wallpapers and fabrics from different designers across the globe. Each design comes with its own pattern repeat and therefore will have different scales and proportions. As we offer over 10 different size lampshades the circumference of each shade is different meaning we would never be able to get this seam at the back to pattern match perfectly.


You most certainly can! Any bespoke combinations or custom sizes will make the lampshades personalised and therefore non-returnable, unless faulty. We always recommend ordering fabric and wallpaper samples first to make sure you are happy with the colours.

Please get in touch with your ideas, we would love to create you a custom lampshade.

We love creating something truly individual so please get in touch with our customer service team who would be happy to talk through your requirements.
All bespoke orders are of course non-returnable and we always recommend sending through samples of your own fabric or wallpaper so our workshop can make sure the material is suitable for use with our binding tapes and ring sets.
PLEASE NOTE: At peak times, sadly all bespoke orders are put on hold.

Our Silhouette shades are creating using wallpaper on the inside of the lampshade and cotton on the outside of the shade.
When the light is illuminated, the print of the wallpaper will subtly appear through the sides of the lampshade.

It works better with our lighter coloured fabrics such as pinks, yellows and whites. Plus if there’s a strong distinction and contrast in the colours of the wallpaper on the inside, the print will subtly will show through when the light is turned on.


Our friendly customer service team are available Monday – Friday between 9:00 – 17:00

The inboxes and phone lines are not monitored over the weekend or on Bank Holidays.

Please call us on 01803 866399 or email us

You can also send us a DM on Instagram or Facebook but being a small team, your quickest way to get a reply is to call or email in the first instance.

We offer a 10% welcome discount for all new customers, sign up to our newsletter to get your code.  We also regularly release 15% and 20% discount codes via our mailing list and social media channels throughout the year.

Please note that our ‘Free shipping over £100’ is only available for Mainland UK Customers.

Firstly, thanks for joining the Love Frankie Gang!
Please double check your spam / junk folders or email us to resend your code.
Once you’ve signed up to the mailing list, you’ll receive an email to verify your subscription.  Once verified you’ll receive our welcome email with your discount code.

Any discount codes released by Love Frankie need to be manually inputted into the coupons box at checkout, it is not automatic coupon.


All our Lampshades are handmade to order by our wonderful team of lampshade makers. “In Stock” means we have the fabric / wallpaper available in the workshop, but the final product isn’t produced until we know the exact colours and dimensions you require.

Our standard Lampshade lead time is 2 – 3 weeks, with any extended lead times advertised in a banner across the top of the website.  All other items, including accessories and homewares from the studio are dispatched within 3 – 5 days unless otherwise stated on the product / checkout page.


You can email us on or call us in the Studio on 01803 866399. Email is the usually best as the studio currently doesn’t have regular opening hours.


All Love Frankie orders are dispatched to the UK using our couriers UPS or DPD Local.
European Orders are Shipped with UPS
International Orders are Shipped with UPS
Fabric & Wallpaper Samples are shipped with Royal Mail.

For full details on where we can ship to and all associated costs please see our Delivery Page.

For our European Customers; for further information on how Love Frankie are managing our European deliveries post Brexit. Please see our Shipping to the EU page.

We offer FREE SHIPPING for all mainland UK customers on orders over £100.

Free shipping is currently not available for customers outside of mainland UK.


You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at if you wish to cancel your order within this time period.  You then have a further 14 days from the date you notify us of your cancellation to return your order.

A credit note will be issued to the value of the item(s) returned if the request to return is made after the 14 days from the date of delivery. No Credit notes or refunds will be given if the request to return your order is made after 2 months from the date of delivery.

Personalised / Bespoke Lampshades.
Refunds and/or credit notes will not be issued on any bespoke, made for you lampshades. These include lampshades which are not part of our current stock collection available to view online. For example: if you provide your own material or choose a size or colour combination outside our set stock sizes available online.

Please please remember that all our lampshades are lovingly handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns.  We are on hand to advise on sizing if need be.
We offer free fabric swatches of all our fabrics and wallpapers.  Please remember that computer, phone and tablet screens reproduce colours differently.

The cost of return postage is the buyers responsibility, unless otherwise arranged.

You can… But we’d really rather you didn’t!
As all our lampshades are handmade to order we try and limit the amount of returns we receive. Especially at peak times, when our delivery times are extended we’d hate to make you wait so long for something that isn’t quite right.
Free fabric and wallpaper samples are available on request and we are always on hand to help with sizing if need be.

Please drop us an email with a picture of your room, or your lamp along with dimensions and one of our lovely customer service team would be happy to advise on colours and sizing to help you find the perfect Love Frankie Lampshade.

Please read our full delivery & returns policy here.


Payment can be made securely online by using:
– All Major Debit / Credit cards
– Paypal (Pay in 3 option available)
– Klarna (Pay in 30 or Pay in Instalments available)

– Bank Transfer if requested
– Over the phone by calling 01803 866399

20% VAT is included in the price you see on the website.
For all mainline UK residents with delivery to a mainland UK address, 20% VAT will be applicable.

European Customers:
You will be charged the VAT rate of your country.  For full details please see our Shipping to the EU page.

International Customers:
No VAT will be charged on your order.

Channel Islands:
No VAT will be charged on your order.

The customer is responsible for any import duty, handling fees or customs charges, if applicable.
Please note: we reserve the right to decline orders for delivery to some countries if delivery charges or import taxes are prohibitive.

All refunds will be made back to the original payment method.