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Lampshade Questions:

Lampshade Sizing: What size lampshade do I need? Can you help?

We certainly can! We offer over 15 different sized lampshades so it’s not surprising it can be tricky to know exactly what size you might need.
However, finding the right sized lampshade doesn’t have to be a daunting task, we’ve created a helpful guide on lampshade sizing over on The Blog – How To Find The Perfect Shade.
Plus, we are always on hand to advise on sizing so please don’t hesitate to contact our lovely customer service team. Email us: hello@lovefrankie.com

Free Samples: Can I order Fabric and Wallpaper samples?

Absolutely! Colours, textures and tones can look different on different computer and mobile screens, so we always encourage requesting free fabric and wallpaper samples first. You can order HERE

Lampshade Fittings: What is the fitting inside the lampshade like and Will it fit my lamp?

An example of the Love Frankie Lampshade Ring sets

Our lampshades are made using industry standard lampshade ring sets, suitable for use on all UK and EU standard lamps and flex and fitting sets.
We provide a reducing ring in the central ring fitting allowing you to convert the lampshade from an 39mm / ES27 fitting (EU) to a 29mm / Smaller Bayonet Fitting (UK).
Our lampshades will not fit on a lamp with an American style harp or a lamp which requires a lampshade carrier.  These can be ordered on request so please do not hesitate to get in touch with your requirements.

The bulb holder component in the centre of the lampshade sits 4cm up from the bottom of a lampshade for a lamp, or 4cm down from the top of a ceiling pendant lampshade.
If you have an arc floor lamp you will need to order your lampshade for a ceiling pendant so the fittings are at the top.

Lampshade Direction: Why do you only ask for the lampshade fitting on some of your shades?

As our lampshade ring sets are the same for both ceiling pendants shades and table or floor lampshades, we only need to know the direction of your lampshade if it has a directional pattern on it or has fringing.

If the fabric / wallpaper used on the lampshade is plain, like our plain cottons, silks and linens we do not need to know whether it is for a lamp or ceiling pendant as it can be used either way round. Any lampshade with a directional pattern, we will need to know the fitting type to make sure we the pattern is facing the right way.

Our Table lamp fittings attach at the bottom of the shade and our ceiling pendant fittings attach at the top of the shade. Don’t forget, if you have an arc floor lamp, your fitting will be at the top of the shade meaning you should order your lampshade as a ceiling pendant.

What Bulb should I use with my Love Frankie Shade?

The type of bulb required for use with our lampshades will be dependent on the max wattage of the lamp or the flex set you intend on using. Please consult the manufactures guide to find your fitting and max wattage.

The most common type of bulb is the European ES27 Bulb. A large screw in bulb with a fitting diameter of 27mm.
Alternatively, a Small BC Bayonet Cap B22 bulb is a UK standard bulb with a fitting diameter of 22mm.

Love Frankie always recommend using an LED light bulb and have a great selection found here.

Can the wallpaper be used on the outside of the lampshade rather than the inside?

Sadly not often. If the wallpaper has a directional pattern we have to pattern match each wallpaper width together to form a continuous length for the lampshade. If we use the wallpaper on the outside of the shade, as the wallpaper is stretched round the lampshade rings we find little gaps start appearing down the seams where the paper has been pattern matched together. These gaps begin to let light through and can look a little unsightly!

Why doesn't the wallpaper match up at the seam of the lampshade at the back?

We use a variety of different wallpapers and fabrics from different designers across the globe. Each design comes with its own pattern repeat and therefore will have different scales and proportions. As we offer over 10 different size lampshades the circumference of each shade is different meaning we would never be able to get this seam at the back to pattern match perfectly I’m afraid.

Bespoke Lampshades: Can I change the interior or exterior colours of your lampshades?

You most certainly can! Any bespoke combinations or custom sizes will make the lampshades personalised and therefore non – returnable. We always recommend ordering fabric and wallpaper samples first to make sure you are happy with the colours.

Please get in touch with your ideas, we would love to create you a custom lampshade.

Can I provide my own fabric or wallpaper for your to make a custom lampshade?

Of course!
We love creating something truly individual so please get in touch with our customer service team who would be happy to talk through your requirements.
All bespoke orders are of course non-returnable and we always recommend sending through samples of your own fabric or wallpaper so our workshop can make sure the material is suitable for use with our binding tapes and ring sets.
PLEASE NOTE: At peak times, sadly all bespoke orders are put on hold.

Does the print on the inside of the lampshade really show through on your silhouette shades?

It sure does!
It works better with our lighter coloured fabrics such as pinks, yellows and whites. Plus if there’s a strong distinction and contrast in the colours of the wallpaper on the inside, the print will subtly will show through when the light is turned on.

Ordering & Delivery Questions:

Discount Codes:

We offer a 10% welcome discount for all new customers, sign up to our newsletter to get your code.  We also regularly release 15% and 20% discount codes via our mailing list and social media channels throughout the year.

Please note that our ‘Free shipping over £100’ cannot be used in conjunction with any discount codes, sorry!

I've signed up to the mailing list but haven't received my discount code?

Firstly, thanks for joining the Love Frankie Gang!
Please double check your spam / junk folders or email us to resend your code.
Once you’ve signed up to the mailing list, you’ll receive an email to verify your subscription.  Once verified you’ll receive our welcome email with your discount code. This discount code will need to be inputted at checkout to redeem the offer, it is not an automatic discount.

Lead Time: It says the lampshade I want to order is 'in stock', does this mean I'll get it straight away?

Our current Lampshade lead time is 8 – 10 weeks.  All other items, including accessories and homewares from the shop are dispatched within 3 – 5 days.

All our Lampshades are handmade to order by our wonderful team of lampshade makers. “In Stock” means we have the fabric / wallpaper available in the workshop, but the final product isn’t produced until we know the exact colours and dimensions you require.

Our Devon Store has a ever changing selection of shades available to buy in store.  Please don’t hesitate to give us a call to see if we have what you might need. Call: 01803 866399.

Order Amendments: What's the best way to get in touch?

You can email us on hello@lovefrankie.com or call us in the shop on 01803 866399. Email is the usually best as sometimes the shop can be very busy and we can’t always grab the phone.

Returns: Can I return my handmade lampshade?

You can… But we’d really rather you didn’t!  As all our lampshades are handmade to order we try and limit the amount of returns we receive. Especially at peak times, when our delivery times are extended we’d hate to make you wait so long for something that isn’t quite right.  Free fabric and wallpaper samples are available on request and we are always on hand to help with sizing if need be.

Please drop us an email with a picture of your room, or your lamp along with dimensions and one of our lovely customer service team would be happy to advise on colours and sizing to help you find the perfect Love Frankie Lampshade.

Please read our full delivery & returns policy here.

Shipping:

All Love Frankie orders are dispatched to the UK & Europe using our courier DPD Local. International shipping is available and a shipping quote will be obtained for your order.
For full details on where we can ship to and all associated costs please see our Delivery Page.

For all our European Customers; for further information on how Love Frankie are managing our European deliveries post Brexit.  Please see our Shipping to the EU page.

Welcome to Love Frankie, thanks for stopping by!
Please make a note of our extended Lampshade lead time of 3 - 4 weeks. All other items ship as normal.