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Love Frankie Gift Vouchers

What better way to treat your friends and family than with a little slice of Love Frankie loveliness!

We are pleased to announce that we are now offering Gift Vouchers and E-Vouchers which can be redeemed in-store or online.

The perfect gift for the friend who has everything, or perhaps a Love Frankie Gift Vouchers would make a great housewarming gift or wedding present?

£10.00£200.00

Clear

Treat your nearest and dearest to a Love Frankie Gift Voucher, valid to spend in store or online on all your favourite Love Frankie loveliness.

Terms & Conditions:

Vouchers are redeemable online or in store.
Love Frankie Gift Vouchers & E-Vouchers are non refundable and non transferable.
Gift Vouchers will be valid for 1 year from the date on the voucher.

Gift Vouchers: 
When purchasing a Love Frankie Gift Voucher, please enter the lucky recipients delivery address at checkout if you would like us to post direct to your friend.  Alternatively use your shipping address if you would like us to post to you.

E-Vouchers:
E-Vouchers will be emailed to you the purchaser for you to print or email to your friend.
Please note, this is not an instant service and E-Vouchers will only be emailed through between Monday – Friday. 9:00 – 17:00.

If you are in a rush or need an alternate amount other than the ones listed here… please call the Love Frankie Store on 01803 866399 where they would be happy to take your order.

 

Delivery

Love Frankie is a small, dedicated team who lovingly hand make all our lampshades to order. We aim to dispatch within 7 – 14 working days. During busy periods such as Christmas and/or any promotional Sales this lead time can increase to 14 – 21 working days. Please contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.

Any other item ordered from the Love Frankie website will have a lead time of 3 – 5 working days unless otherwise stated on the product copy.  And Finally… if you order more than one item, it is possible that your order will be delivered at different times.

* Our Free Shipping Offer Over £100 is only applicable on orders shipped to Mainland UK. This offer cannot be used in conjunction with any discount code.

All UK orders are dispatched with DPDlocal on a next day tracked and insured service.
All International orders are dispatched with DPDlocal or UPS on a 3 – 5 day tracked and insured service.

DPDlocal will be in touch directly to let you know your tracking number and one hour delivery window. If this delivery slot is inconvenient for you, please reply to DPDlocal direct to arrange a more suitable time.

Please Note: International Shipping charges will be estimated at Checkout. Once your order has been placed and we know the size and weight of the products, the cost of shipping may increase. Therefore, please be aware that we may request further shipping funds once your order is ready for dispatch. Please feel free to email us for an exact quote before you place your order.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

Returns

You are more than welcome to return your order within 28 days of delivery.

Please remember that all our lampshades are handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns. Please also take advantage of our free fabric sample service before ordering as we different screens can alter colours.

The cost of return postage is the buyers responsibility, unless otherwise arranged.

Please return all items to –

Love Frankie
34 High Street
Totnes
Devon
TQ9 5RY

As our lampshades are very fragile to ship, we ask you to use a tracked and insured courier as we cannot be responsible for damages on their return journey. They must be packed with care in their original packaging. Once they arrive safe and sound at our studio, we will issue a refund.

Please make sure you put all your details in the box including your name and order number.

If your order has been damaged in transit you must inform us within 24 hours so we can contact our courier and send you a replacement. Please note we will require pictures of the damaged lampshade and packaging.