All personal details are processed via https//: secure servers and you can see the padlock and our security certificate in the web address bar above.
Love Frankie uses a system that allows customers to access a record of their stored personal information and their order history with us. It is the customer’s responsibility to ensure that this information is accurate and correct. Love Frankie will never disclose customer information to third parties for marketing purposes.
Love Frankie DOES NOT store the credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers. We use Paypal or the Cardsave payment gateway to take credit or debit card payments (Cardsave is part of WorldPay)
We make every effort to ensure that all data is held in a secure manner. We employ secure server technology to help prevent interception of data whilst it is being transmitted, and take the utmost care to ensure that our systems are protected from unauthorised entry.;
Disclosure to Government: We are subject to UK law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
We do not send random marketing emails to personal email addresses (spam). If you receive our newsletter in error there is the option to unsubscribe.
We also collect anonymous information for use with Google Analytics which enables us to analyse our website traffic and help us to improve the user experience. This can help us improve our service to you.
By using and browsing this website, you consent to cookies being used in accordance with our terms and conditions. If you do not consent, you must disable cookies or refrain from using this site. Disabling cookies will mean that you will be unable to access the full range of functionality of this and many other websites.
We conform to the requirements of the Data Protection Act 1998.